These Terms and Conditions set out the basis on which Rubbish Clearance Docklands provides rubbish removal and related waste collection services. By making a booking, confirming a quotation or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Rubbish Clearance Docklands, we, us or our means the waste collection and rubbish clearance service provider.
1.2 Customer, you or your means the person, business or organisation requesting and receiving our services.
1.3 Services means any rubbish removal, waste collection, bulky item collection, clearance, loading, labour or related work that we agree to carry out.
1.4 Premises means the property, site, land or building where the Services are to be carried out.
1.5 Waste means any items, materials, goods, rubbish, refuse or other matter which you ask us to remove as part of the Services.
2.1 We provide rubbish clearance and waste collection services, including the loading, removal and lawful disposal of household, commercial and bulky waste, subject to these Terms and Conditions.
2.2 We reserve the right to decline or suspend any job at our discretion where the Waste or site conditions would make the work unsafe, unlawful or beyond the scope of our agreed Services.
2.3 We do not handle certain categories of waste, including but not limited to asbestos, clinical or medical waste, gas bottles, explosives, hazardous chemicals, and any materials that are prohibited by applicable waste regulations.
2.4 Any additional work requested on site that is outside the original quotation may be charged separately and will only be carried out at our discretion and with your consent.
3.1 Bookings can be made by telephone, email or through any booking channels we make available from time to time.
3.2 At the time of booking, you will be asked to provide accurate information about the type and approximate volume or weight of Waste, the access to the Premises and any other relevant details.
3.3 Any quotation provided before we attend the Premises is an estimate only and is subject to confirmation once our operatives have inspected the Waste in person.
3.4 We may revise the price on arrival if the actual volume, weight, nature of the Waste or access conditions differ from those described at the time of booking. If you do not agree to the revised price, you may cancel the job in accordance with the cancellation terms set out below.
3.5 Your booking is not confirmed until we have accepted it and provided a booking confirmation or agreed a service date and time window.
4.1 You must ensure that we have safe, lawful and reasonable access to the Premises at the agreed date and time in order to carry out the Services.
4.2 You are responsible for obtaining any necessary consents, permissions or authorisations from the property owner, landlord, managing agent or relevant third parties before work commences.
4.3 You must ensure that the Waste to be removed is clearly identified, separated where necessary, and does not contain any prohibited or hazardous materials that you have not disclosed.
4.4 If access is restricted, parking is unavailable, or the Premises are not ready for the Services when we arrive, we may charge a waiting fee, an additional access charge, or a call-out fee if the job cannot proceed.
5.1 Our charges are based on factors which may include the volume or weight of Waste collected, labour time, access difficulty, and any additional services requested.
5.2 Unless otherwise agreed in writing, payment is due in full on completion of the Services and before our operatives leave the Premises.
5.3 We accept payment by methods notified to you at the time of booking or on site, which may include cash, debit card, credit card or bank transfer. We reserve the right to refuse certain forms of payment at our discretion.
5.4 All prices quoted are exclusive of any applicable taxes, levies or government charges, which will be added to the invoice where required by law.
5.5 If you fail to make payment when due, we reserve the right to charge interest on outstanding amounts at the statutory rate and to recover all reasonable costs incurred in enforcing payment, including legal and collection costs.
6.1 You may cancel or amend your booking by contacting us as soon as possible and, in any event, not less than 24 hours before the scheduled service time.
6.2 If you cancel with less than 24 hours notice or fail to provide access when we arrive, we may apply a cancellation or call-out fee to cover our costs and loss of opportunity.
6.3 If we need to cancel or reschedule your booking due to unforeseen circumstances, staff illness, vehicle breakdown, adverse weather, safety issues or any other reason beyond our reasonable control, we will notify you as soon as reasonably practicable and offer an alternative service date. We will not be liable for any loss suffered as a result of such cancellation or rescheduling.
6.4 Any significant changes to the volume or type of Waste or to access arrangements that you make after booking may result in a revised quotation and changes to the scheduled timeslot.
7.1 By presenting Waste for collection, you confirm that you are the owner of the Waste or have the authority of the owner to arrange for its removal.
7.2 Ownership of the Waste transfers to us only when it is loaded onto our vehicle. Until that point, the Waste remains your responsibility.
7.3 We reserve the right to refuse to remove any items which we reasonably consider to be unsafe, prohibited, contaminated or incompatible with our Services or with applicable waste regulations.
8.1 We operate in compliance with applicable waste management legislation and regulatory requirements in the United Kingdom, including requirements relating to the transfer, carriage and disposal of controlled waste.
8.2 We will take reasonable steps to ensure that Waste collected is transported to licensed, authorised facilities for recycling, recovery or disposal, in line with the legal obligations that apply to our services.
8.3 Where required, we may issue or request a waste transfer note or other documentation in relation to the Waste removed. You must provide accurate information and retain any required documentation for your records.
8.4 You agree not to request the removal of any Waste that is illegal to transport or dispose of in the manner requested. You will indemnify us for any loss, fines or penalties we suffer as a result of your failure to comply with waste regulations or your misdescription of the Waste.
9.1 Our operatives will carry out the Services with reasonable care and skill and will follow health and safety procedures appropriate to the work.
9.2 You must cooperate with our operatives, follow any safety instructions given, and keep children, pets and other persons away from the working area while the Services are in progress.
9.3 We reserve the right to suspend or terminate the Services if site conditions or customer behaviour create a risk to health, safety or property. In such circumstances, we may charge for any work already carried out and any reasonable costs incurred.
10.1 While we will take reasonable care when performing the Services, some minor scuffs or marks may be unavoidable when moving bulky items through tight spaces, stairwells or doorways. You accept this risk when booking the Services.
10.2 You must notify us of any fragile, high-value or delicate areas or items, such as recently decorated walls, specialist flooring or bespoke fixtures, before we commence work.
10.3 If any damage is caused directly by our negligence, you must notify us in writing as soon as reasonably possible and, in any event, within 48 hours of completion of the Services. We may request photographs, access for inspection and evidence of cost of repair.
10.4 Our liability for damage, if accepted, will be limited to the reasonable cost of repair or replacement of the damaged area or item, taking account of fair wear and tear, age and condition.
11.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
11.2 Subject to clause 11.1, we will not be liable for any indirect, consequential or purely economic loss, including loss of profit, loss of business, loss of opportunity or loss of data, arising out of or in connection with the Services.
11.3 Our total aggregate liability to you arising under or in connection with any single booking, whether in contract, tort including negligence, breach of statutory duty or otherwise, will be limited to the total charges paid or payable by you for that booking.
11.4 We will not be responsible for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to extreme weather, road closures, traffic conditions, accidents, breakdowns, industrial disputes or acts of government.
12.1 If you have any concerns or complaints about our Services, you should contact us as soon as possible, providing full details of the issue, the date of service and any supporting information.
12.2 We aim to investigate complaints promptly and to respond within a reasonable period. We may request additional information or access to the Premises to assess the situation.
12.3 Raising a complaint does not entitle you to withhold payment for Services properly rendered, save where we have expressly agreed otherwise in writing.
13.1 We may collect and process personal information about you for the purposes of administering bookings, providing the Services, handling payments, and managing our relationship with you.
13.2 We will handle such information in accordance with applicable data protection laws and only retain it for as long as necessary for lawful purposes.
13.3 You are responsible for ensuring that any personal data you provide to us is accurate and up to date.
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
14.2 Any variations to these Terms and Conditions requested by you will only be effective if agreed by us in writing.
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision will be severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services will be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.
By proceeding with a booking or allowing our operatives to commence work at your Premises, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
Read the UK service terms and conditions for Rubbish Clearance Docklands, including booking, payments, cancellations, liability, and waste regulations for rubbish collection services.
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