This Privacy Policy explains how Rubbish Clearance Docklands collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all individuals and businesses using or enquiring about our rubbish clearance services in the Docklands area. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable data protection laws.
Rubbish Clearance Docklands is a rubbish removal and waste clearance service operating in the Docklands area. For the purposes of data protection law, we act as the data controller for the personal data described in this Privacy Policy. This Policy applies to all Rubbish Clearance Docklands customers, prospective customers, and website or telephone enquirers located in or using our services in the Docklands area.
We only collect personal data that is necessary to provide and manage our services, communicate with you, and comply with our legal obligations. The types of personal data we may collect include:
Identification and contact details such as your full name, business name if applicable, service address, billing address, email address and telephone numbers.
Service information such as details of the property or site, access instructions, photographs you provide to help us assess the job, descriptions of waste to be collected and preferred dates and times for collection.
Contract and transaction details such as records of the services you request or purchase, dates of work carried out, invoices, payment status and correspondence in relation to your bookings or enquiries.
Payment data such as partial payment card details or transaction identifiers processed through our chosen payment processors. We do not store full card data on our own systems.
Communication records such as emails, text messages, call notes and any feedback or complaints you provide, so that we can respond and improve our services.
Technical and usage data such as your IP address, device and browser type, and basic usage information when you interact with our website, used primarily for security and basic analytics. We do not use these details to identify you directly unless required for security or legal reasons.
We collect personal data directly from you when you contact us by phone, email or through any online form to request a quote, make a booking, or ask a question. We may also collect data when you provide information on site to our staff, or in subsequent communications related to your service.
We may collect some technical data automatically when you visit our website, for example through the use of cookies or similar technologies. Where required by law, we will ask for your consent before setting non-essential cookies.
We will only process your personal data where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:
Performance of a contract: We process your identification, contact and service information to provide quotes, confirm bookings, carry out rubbish clearance, issue invoices and manage payments.
Legitimate interests: We process certain data to manage and grow our business, for example to respond to general enquiries, maintain records of past services, improve our services, prevent fraud and ensure security, provided that these interests are not overridden by your rights and interests.
Legal obligations: We process data where necessary to comply with legal and regulatory requirements, including waste transfer documentation, record keeping obligations, tax and accounting requirements, and responding to lawful requests from authorities.
Consent: In limited circumstances, we may rely on your consent, for example for certain types of optional communications or specific cookie use. Where we rely on consent, you can withdraw it at any time using the contact details in this Policy.
We use your personal data for the following purposes:
To provide rubbish clearance services including assessing your requirements, issuing quotes, arranging appointments, performing collections and disposing of waste lawfully.
To manage customer relationships including handling your enquiries, sending booking confirmations, providing updates about scheduled work, managing changes and dealing with any issues or complaints.
To manage payments and accounts including issuing invoices, processing payments via our payment processors, managing refunds when applicable and maintaining accurate accounting records.
To comply with our legal and regulatory obligations including keeping appropriate records of waste movements, maintaining financial records and responding to regulatory or law enforcement requests where required.
To improve and safeguard our services including monitoring how our website and services are used, protecting our systems against fraud and misuse and training our staff.
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are only permitted to process your personal data in accordance with our instructions and must implement suitable security measures. These may include:
Payment processors who handle card payments and other electronic transactions on our behalf.
IT and hosting providers who supply and maintain our email, website, booking and data storage systems.
Professional advisers such as accountants or legal advisers who assist us in meeting our legal and regulatory obligations.
Waste transfer and disposal partners where necessary to fulfil our legal duty of care and to complete the collection and disposal of your waste in compliance with applicable regulations.
We may also share your data where required by law, for example with law enforcement agencies, courts, regulators or other public bodies, or to protect our rights, property or safety, or the rights, property or safety of others.
We do not sell your personal data and we do not allow third parties to use your data for their own direct marketing purposes.
Our primary data processing and storage activities are carried out within the United Kingdom or the European Economic Area. If we ever need to transfer personal data outside these regions, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protection under data protection law, and we will only do so where it is lawful and necessary.
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, we retain customer and service records for up to seven years after the end of our relationship with you, to meet tax, accounting and regulatory obligations and to handle any potential disputes. Communications that are not needed for legal or contractual reasons may be kept for a shorter period.
When personal data is no longer required, we will securely delete it or anonymise it so that you can no longer be identified.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and the use of reputable service providers. While we strive to protect your personal data, no system can be guaranteed entirely secure and you share information with us at your own risk.
If you are a customer or user of our services in the Docklands area, you have a number of rights in relation to your personal data under data protection law. Subject to certain conditions and exceptions, these include:
The right of access: You can request confirmation of whether we hold your personal data and ask for a copy of that data.
The right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you.
The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we are not required to retain it.
The right to restrict processing: You can request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.
The right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, and we will stop processing unless we have compelling legitimate grounds that override your interests and rights or we need to continue processing for legal reasons.
The right to data portability: In some cases, you can ask us to provide your personal data in a structured, commonly used and machine readable format or to transfer it to another organisation where this is technically feasible.
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before consent was withdrawn.
If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the usual contact details you use to communicate with Rubbish Clearance Docklands. To help us deal with your request as efficiently as possible, please provide your name, contact details and enough information to identify the relevant data or interaction with us.
You also have the right to lodge a complaint with the UK Information Commissioners Office or your local supervisory authority if you believe your data protection rights have been infringed. We would however appreciate the opportunity to address your concerns directly before you approach a supervisory authority.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will take effect from the date of publication of the updated Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Read how Rubbish Clearance Docklands collects, uses and protects personal data for all customers in the Docklands area, in line with the UK GDPR and data protection law.
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